HOMA HEAR Privacy Policy

Latest updated on March 10, 2026.

Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.

1. Introduction

This product and its related services are provided by DIGITAL BEAT PTE. LTD., and/or its affiliates (hereinafter referred to as "we," "our," or "us") for configuring HOMA HEAR. You can use this app to set gestures, adjust volumes, and update firmware via OTA.

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, transfer, protect, and otherwise process any information that you give us or that you allow third parties to provide to us when you use HOMA HEAR and related services. You may refer to the privacy policies of the relevant services for terms and conditions regarding collection and use of personal information when you use other services, as well as other data protection matters.

Ultimately, we want to give users the best experience possible. Should you have any questions about our data handling practices regarding personal information as summarized in this Privacy Policy, please contact us via compliance@seirobotics.net to address your specific concerns. We will be happy to hear from you.

2. Definition of personal information

For the purposes of this Privacy Policy, personal information means information that can be used to directly or indirectly identify an individual, either from that information alone or from that information combined with other information about that individual available to us, unless otherwise specified by applicable law in your jurisdiction. "Personal information" includes information such as contact information, ID number, nickname, and online identifiers (such as third-party ID). We will use your personal information in strict accordance with this Privacy Policy.

3. What information we collect and how we use it

3.1 Collection of personal information

The purpose of collecting personal information is to provide you with this product and related services. To this end, we will process the following personal information:

Section A: Personal information that we collect and use with your authorization

3.1.A.1 Account information

To enable you to log in and use the HOMA HEAR app, we may collect your account information.

If you choose to log in using a third-party account (such as Google, Apple, or email), and subject to your authorization, we may collect certain information returned by the third party, including:

• User ID
• Nickname
• Email address

This information is used to create and manage your account, authenticate your identity, and provide app services.

3.1.A.2 Bluetooth device information

To connect your device to the app and provide device-related features, we may collect information about your Bluetooth device, including:

• Device model
• Device identifier (including Serial Number)
• Connection status

This information is used solely to enable device pairing, connection management, and device functionality within the app.

3.1.A.3 Call audio data

If you use features involving real-time audio processing, we may transmit your call audio data to third-party service providers (such as Google Cloud) for speech recognition and translation.

• Audio data may be processed on servers located outside your country/region (for example, Singapore, the United States, or other locations).
• Audio data is not stored and will not be used for advertising or profiling.
• Audio data is collected and transmitted solely to provide speech recognition and translation functionality, and is encrypted during transmission.

3.1.A.4 Usage logs

When you use the app, we may collect usage log information, which may include:

• User ID
• Device connection status
• Feature usage
• Error reports

This information is used solely to improve app functionality, optimize user experience, and troubleshoot or resolve technical issues.

3.2 Personal information collected from third parties

To facilitate login and account access, you may choose to log in using third-party services, such as:

• Google Account
• Apple ID

With your authorization, we will collect the information provided by these third-party services, such as your:

• User ID
• Nickname
• Email address

Please note that we will use encryption and other security measures to ensure the security of your information. However, the processing of your personal information by the third party is subject to the privacy policy of the said third party. Therefore, we recommend that you carefully read the third party's privacy policy as well as this Privacy Policy.

3.3 Non-personally identifiable information

We will also collect other types of information which are not directly or indirectly linked to an individual and which may not be defined as personal information according to applicable laws. This information is defined as non-personally identifiable information. We may collect, use, transfer, disclose, and otherwise process non-personally identifiable information. This information may include statistical data generated when you use a specific service, such as daily usage, page views, page view times, session events (when this information cannot be used to identify you), and interaction and error records generated during your use of our services. The purpose of such collection is to improve the services we provide to you, for example, by correcting errors. The type and amount of information collected depend on how you use our services. We may also aggregate this information. In its aggregated form, data is not personal information and cannot be used to identify you. However, if we combine non-personally identifiable information with personal information, such information will be treated as personal information and processed in accordance with this Privacy Policy.

4. How we share your personal information with third parties

To ensure that we provide you with the product and its services described in this Privacy Policy, we may share necessary personal information with our affiliates, service providers, business partners, and other third parties, including:

• AI service providers. If you choose to use AI-powered features such as real-time translation or AI-generated meeting summaries, certain information may be transmitted to our AI service providers to process your request. This may include call audio data and related text generated from such audio (such as transcripts or translations) as described in Section 3.1.A.3.

Our current AI service provider is Google LLC, which provides AI services through Google Gemini and Google Cloud infrastructure. The data is transmitted solely for the purpose of providing the requested AI functionality. We will obtain your consent before transmitting such data to the AI service provider.

• Public administrations, in case of specific requirements in accordance with applicable regulations.
• Courts and tribunals, in case of specific requirements in accordance with applicable regulations.
• Law enforcement agencies, in case of specific requirements in accordance with applicable regulations.

5. The legal basis for processing your personal information

We need a lawful basis upon which to process your personal information in accordance with the law. Where applicable according to the law in your jurisdiction, the legal basis for processing your personal information under this Privacy Policy is as follows:

• Contractual obligations. When you create a profile or account or access our products and services, the purpose of processing your personal information is primarily determined by that service, and we will process your personal information so that we can provide that service to you. If you do not provide such personal information, we may not be able to provide you with our products or services.
• Your consent. You can choose to provide us with personal information to allow us to provide you with this product and its related services.
• Our legal obligations. As a data controller, we are subject to legal obligations. In some cases (e.g., when storing your personal information as a result of a dispute or at the request of a data protection supervisory authority), the processing of your personal information will be necessary for us to be able to fulfill these obligations.
• Our legitimate interests. On occasion, and with the minimum privacy impact on you, the processing of your personal information may be necessary for the following legitimate interests:
• Information system security, network security, and cybersecurity within us.
• To enhance system security, prevent phishing website fraud, and protect account security.
• Corporate operations, due diligence, and internal audits (in particular, related to information security and/or privacy).
• Product development and enhancement (including analysis and optimization of User Account settings or features).

6. Retention period

As a general rule, we retain personal information for the period necessary for the purposes described in this Privacy Policy, or as required by applicable law. We will cease to retain and delete or anonymize your personal information once the purpose of collection is fulfilled, or after we confirm your request for erasure, or after we terminate the operation of the corresponding services, except when required or permitted by applicable law, in which case your personal information will be isolated and will not be further processed except for the attendance of legal responsibilities and other purposes permitted by applicable law. In such circumstances, your personal information will be made available exclusively to the parties permitted by applicable law. Once the corresponding retention periods have elapsed, such personal information will be deleted or anonymized.

7. Managing your privacy preferences

We understand that privacy concerns vary from person to person. HOMA HEAR provides you with ways to manage, restrict, or stop the collection and use of your personal information:

• Account cancellation: You may cancel your HOMA HEAR account at any time through the app. Please note that while most personal data will be deleted immediately, some information may be retained for up to 180 days for legal or technical reasons.
• Permission controls: You can turn off microphone or Bluetooth permissions in your device settings. If you do so, the app may continue to run partially, but some features will be limited or unavailable.
• Stopping AI features: You can stop using AI translation or meeting summary functions at any time. Historical data related to these features will be retained even after stopping the functions.
• Contacting us: If you have any questions or need assistance with account cancellation or managing your privacy preferences, you may also contact us via compliance@seirobotics.net.

Please note that cancelling your account or disabling certain permissions may limit your ability to use some features of the HOMA HEAR app.

8. Your data protection rights

You have certain rights in relation to personal information that we hold about you (hereinafter referred to as the "request"). Please note that depending on where you are based, these rights will be subject to specific exclusions and exceptions under applicable local law:

• Right to access or obtain a report detailing the personal information we hold about you. A copy of your personal information processed by us will be provided to you, free of charge and upon your request. For any extra requests for relevant information, we may charge a reasonable fee based on actual administrative costs according to applicable law. You can also sign in to your User Account to view the personal information about you that we hold.
• Right to correct your personal information. If any information we hold about you is incorrect or incomplete, you are entitled to have your personal information corrected or completed based on the purpose of use. You can also sign in to your User Account to correct your personal information.
• Right to delete your personal information. Based on the requirements of applicable law, you have the right to request the deletion or removal of your personal information where there is no compelling reason for us to keep using it. We shall consider the grounds regarding your erasure request and take reasonable steps, including technical measures, to proceed with the erasure of your personal information. Please note that we may not be able to immediately remove the information from the backup system due to applicable legal obligations (for instance, when necessary to preserve your personal information for potential claims which may arise out of or in relation to the processing of such personal information) and/or security technology constraints. If this is the case, we will securely store your personal information and isolate it from any further processing until the information can be deleted or be made anonymous.
• The right to object to the processing of your personal information. You have the right to object to the processing of your personal data when it is based on our legitimate interests (e.g., direct marketing), provided the objection is based on grounds relating to your specific situation. If you object to such processing, we will no longer process your data for these purposes unless we can demonstrate compelling legitimate grounds for such processing or for the establishment, exercise, or defense of legal claims.
• Right to restrict the processing of your personal information. You have the right to restrict our processing of your personal information, for instance, when you believe that the processing is unlawful but you oppose the erasure of your personal information. In such cases, your personal information will only be processed with your consent or for the exercise or defense of legal claims.
• Right to data portability. Under some circumstances provided by law, you have the right to receive the personal information concerning you in a structured, commonly used, and machine-readable format and/or transmit that personal information to another data controller.
• Right to withdraw your consent. In those cases where your consent is required for the processing of your personal information, you may withdraw your consent at any time. However, please note that if you withdraw your consent, you may not be able to continue to use the product and its related services, and/or access certain information, features, or services. The withdrawal of your consent or authorization does not affect the validity of our collection and processing performed based on that consent up until the point of withdrawal.

You may also access, update, and delete the details relating to the personal information in your User Account by signing in to your account on your device. If you need to access, update, or delete other information, please contact us via compliance@seirobotics.net.

9. Exercising your data protection rights and contacting us

If you have any comments or questions about this Privacy Policy, or regarding our collection, use, or disclosure of your personal information, or if you wish to exercise your data protection rights described above, you can contact us at any time by visiting compliance@seirobotics.net or at the following mailing addresses. If your question itself involves a significant issue, we may ask you for more information. If you consult us, we will provide information on the relevant complaint channels that may be applicable based on your actual situation.

DIGITAL BEAT PTE. LTD., 108 KENG LEE ROAD, #03-01, KENG LEE VIEW, SINGAPCRE 219268

Make sure that you provide sufficient information to enable us to verify your identity and ensure that you are the data subject or are legally authorized to act on their behalf. Once we obtain sufficient information to confirm that your request can be processed, we shall proceed to respond to your request within any timeframe set out under applicable data protection laws.

We have the right to refuse to process requests that are not meaningful, manifestly unfounded, or excessive, requests that damage others' right to privacy, extremely unrealistic requests, requests that require disproportionate technical effort, requests not required under local law, for information that has been made public, and requests for information provided under conditions of confidentiality. If we believe that certain aspects of the request to delete or access the information may result in our inability to legally use the information for the aforementioned anti-fraud and security purposes, it may also be rejected. If required by applicable law, we will inform you of any decision not to process your request and the grounds for that decision, within the timeframe set out under the applicable law.

If you are not satisfied with the response you received from us in relation to your personal information, you may submit a complaint to the relevant data protection regulatory authority in your jurisdiction. If you are located in the European Economic Area (EEA), the UK, or Switzerland, you can find a list of primary competent authorities here: EEA/UK/Switzerland.

10. How your personal information is transferred globally

We process and back up personal information across a global infrastructure operated and controlled by us. Currently, we operates data centers in Singapore, the United States, Belgium. For the purposes described in this Privacy Policy, your information may be transferred to these data centers in accordance with applicable law.

We may also transfer your personal information to third-party service providers and business partners, and your data may therefore also be transmitted to other countries or regions. The jurisdictions in which these global facilities, third-party service providers, and business partners are located may or may not protect personal information to the same standards as your jurisdiction. Since different data protection laws entail different risks, we may transfer and store your personal information in overseas facilities. However, this does not change our commitment to comply with this Privacy Policy and to protect your personal information.

If we need to transfer personal information outside of your jurisdiction, whether to our affiliates, third-party service providers, or business partners, we will comply with applicable laws. We ensure that all such transfers meet the requirements of applicable local data protection laws by implementing uniform safeguards. You can find out about the safeguards that we have in place by contacting us via compliance@seirobotics.net.

11. Your obligation to provide personal information

As stated above, if you do not provide some required personal information, you may not be able to use this product or its related services, or we may not be able to respond to your queries. Refer to "What information we collect and how we use it" for more information.

12. Automated processing of your personal information (including profiling)

In principle, we do not use the personal information you provide for fully automated decision-making processes, including profiling. In the event that we should use such processes, we will specifically inform you in advance of this and your rights in this respect, including consent information.

13. How this Privacy Policy is updated

We review and may update this Privacy Policy periodically to reflect changes in business, technology, applicable law, and best practices. If we make significant, material changes to this Privacy Policy, we will notify you via a pop-up dialog, email (sent to the email address specified in your account), or another legal and practicable method, so that you can understand what information we collect and how we use it. Such changes to the Privacy Policy will apply from the effective date specified in the notice. We encourage you to check this page regularly for the latest information on our privacy practices. Where required by applicable law, we will obtain your explicit consent when collecting additional personal information from you or when using or disclosing your personal information for new purposes.